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What should I do if I lose my phone?

You need to remember your old phone number, SaveCell User Name, and your Scramble Key. Then you will need to obtain a new phone that is compatible with SaveCell, and download the SaveCell software on to it. 

Register your new phone with the SaveCell Vault, using your old User Name, and your old Scramble Key. If you are using your old phone number on this new phone, the SaveCell Vault will recognise that fact, and associate your new phone with the old number, and tell you how much data you have available to download on to your new phone. If you could not transfer your old number, the SaveCell Vault will just wish you welcome to the service as a new customer.

In either case, you can then download your Contacts on to your new phone, by using the ‘Get Contacts’ option.

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Related FAQs In This Category
Can I manage my contacts on SaveCell e.g. delete some old numbers I don’t want?
What is your customer care policy if something goes wrong or I have a query?

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