| • | What should I do if I lose my phone?
You need to remember your old phone number, SaveCell User Name, and your Scramble Key. Then you will... |
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| • | What do I do if I change my phone number?
If you get a new SIM card, just putting it into the phone will work as though you have changed your ... |
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| • | How does the SaveCell Vault identify my account?
The SaveCell Vault holds four pieces of information to help it identify and manage your account. The... |
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| • | What happens if I send ‘SaveCell STOP’ to the SaveCell Vault?
The SaveCell Vault will send out a message to the SaveCell application in your phone to immediately ... |
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| • | What happens if I remove SaveCell from my phone?
If SaveCell is removed, no further Contact information will be stored and no further subscription ch... |
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| • | What Contact data fields are saved?
SaveCell scans all fields of each contact record in your phone. It then assembles them into SMS mess... |
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| • | What happens if I delete Contacts from my phone?
The short answer is nothing! The SaveCell application cannot action deletes, because the data items ... |
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| • | Can I retrieve just one Contact?
All your phonebook records are scrambled in the SaveCell Vault, so it is impossible for us to identi... |
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| • | Is there a limit on the number of Contacts I may store?
SaveCell does not charge any more for extra data storage. Only a subscription charge is made, see yo... |
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| • | What if you go out of business – what happens to my contacts?
Remember that at no time does SaveCell see your contact data other than in fully encrypted format. I... |
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| • | OK, I’m sold. How do I sign up?
Just hit the Sign Up button on this web site, have your memorable User Name ready (from 2 letters/di... |
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| • | What is your customer care policy if something goes wrong or I have a query?
Our HelpDesk landline number is staffed during office hours and there is a Contact Us link on the we... |
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| • | Can I manage my contacts on SaveCell e.g. delete some old numbers I don’t want?
No, sorry. The data in the SaveCell Vault in fully encrypted – you couldn’t recognise yo... |
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| • | What if I can’t remember my user id / scramble key / phone number – can I retrieve my contacts?
Sorry, no, we can’t help – we never see your scramble key – it guarantees the secu... |
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| • | If I add contacts to my phone abroad, will they automatically be saved?
Yes, no problem. Remember that your Service Provider might charge you more for texting abroad. If yo... |
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| • | I have contacts on my SIM card (as well as in my phone memory) – will it save those?
No, SaveCell saves contacts from the phone’s memory. If you copy contacts from the SIM to the ... |
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| • | Will SaveCell save my fax numbers / email addresses / company names / job titles as well as my contact names and numbers?
SaveCell will save anything in the phone’s memory that is in the Contacts folder. However, the... |
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| • | Will downloading SaveCell affect my phone? How big is the Application?
It will not affect your phone’s performance. The SaveCell application has been written to comp... |
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| • | Who owns SaveCell – (can I trust you)?
SaveCell is the registered trademark of Firefox SMS Systems Ltd which is a private independent ... |
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| • | How can check that all my contacts are really backed-up?
You can use the SaveCell application in your phone – go to Options/Get Contacts/Same Phone and... |
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| • | Why does the SaveCell Vault say I have only 18 messages for download, when I have got about 60 Contacts backed-up?
The SaveCell Vault only know how many SMS text messages it received and stored for your phone. ... |
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| • | Why does SaveCell use SMS (Text) ?
There are a multiplicity of routes that SaveCell could have used for communication, MMS, TCP/IP, GPR... |
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