Welcome to the SaveCell FAQ:

Most Popular Questions

How does 'Wipe My Contacts' work?
'Wipe My Contacts' works by you requesting the SaveCell Vault to send a message to your phone t...
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How can I log in to Wipe My Contacts if someone has swapped the SIM in my phone and it has a different number?
If someone has changed the number of your phone by changing the SIM and this has been done before&nb...
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Does it cost each time I add a new contact?
There is no charge from SaveCell for updates or new contacts. However, each update or new contact is...
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Latest Added FAQs

How can I log in to Wipe My Contacts if someone has swapped the SIM in my phone and it has a different number?
If someone has changed the number of your phone by changing the SIM and this has been done before&nb...
   Rating : Not rated   

What happens if someone has changed the SIM card in my phone when a Wipe request is made?
If someone has changed the SIM card in your phone it will have a different phone number but will sti...
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What happens if my phone is switched off when a Wipe My Contacts request is issued?
If your phone is switched off when a 'Wipe My Contacts' request is attempted, the SaveCell...
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Home


What is SaveCell


[ All FAQ In This Category ] 

What should I do if I lose my phone?
 
What do I do if I change my phone number?
 
How does the SaveCell Vault identify my account?
 
What happens if I send ‘SaveCell STOP’ to the SaveCell Vault?
 
What happens if I remove SaveCell from my phone?
 
What Contact data fields are saved?
 
What happens if I delete Contacts from my phone?
 
Can I retrieve just one Contact?
 
Is there a limit on the number of Contacts I may store?
 
What if you go out of business – what happens to my contacts?
 
OK, I’m sold. How do I sign up?
 
What is your customer care policy if something goes wrong or I have a query?
 
Can I manage my contacts on SaveCell e.g. delete some old numbers I don’t want?
 
What if I can’t remember my user id / scramble key / phone number – can I retrieve my contacts?
 
If I add contacts to my phone abroad, will they automatically be saved?
 
I have contacts on my SIM card (as well as in my phone memory) – will it save those?
 
Will SaveCell save my fax numbers / email addresses / company names / job titles as well as my contact names and numbers?
 
Will downloading SaveCell affect my phone? How big is the Application?
 
Who owns SaveCell – (can I trust you)?
 
How can check that all my contacts are really backed-up?
 
Why does the SaveCell Vault say I have only 18 messages for download, when I have got about 60 Contacts backed-up?
 
Why does SaveCell use SMS (Text) ?
 

Security


[ All FAQ In This Category ] 

What sort of encryption is used in SaveCell?
 
How secure is my Contact data?
 
How secure / reliable is the SaveCell Vault. What if it crashes/ gets a virus or something?
 
How do I know that my contacts are really encrypted in the SaveCell Vault?
 
Can you see all my contact details? What is your Data Protection Policy?
 
If I lose my phone abroad can I get my contacts back there onto a new phone?
 

Costs


[ All FAQ In This Category ] 

I have two phones. Can I save both my contact lists but only pay one 30 day Subscription charge?
 
What happens if my phone is switched off when the 30 day Subscription charge is due?
 
What happens if my phone has no pay-as-you-go credit when the 30 day Subscription charge is due?
 
If something goes wrong and I’m overcharged what can I do about it?
 
If you put your subscription charge up what can I do about it?
 
Does it cost each time I add a new contact?
 
What would it cost to retrieve 64 contacts if I needed to?
 
I have 64 contacts in my phone – what would it cost to save these?
 
I’m not sure about Premium Rate texts – can I pay for the subscription some other way?
 
If I sign up before I have any contacts on my new phone what do I pay?
 

Wipe My Contacts


[ All FAQ In This Category ] 

How does 'Wipe My Contacts' work?
 
What happens if my phone is switched off when a Wipe My Contacts request is issued?
 
What happens if someone has changed the SIM card in my phone when a Wipe request is made?
 
How can I log in to Wipe My Contacts if someone has swapped the SIM in my phone and it has a different number?